Refund & Cancellation Policy

Last updated: 1 September 2026

This policy explains how refunds and cancellations work for credits purchased on KritVara. It forms part of our Terms of Service.

1. Before testing begins

If you have purchased a credit but testing for your app has not yet started, you may request a full refund of that credit by emailing hello@kritvara.com with your account email and the app name.

2. Once testing has started

Once we have assigned testers and testing has begun, the work is under way and credits are generally non-refundable, because the service has been delivered. This is the case even if Google ultimately declines production access, since Google's decision is outside our control (see our Terms).

3. If we cannot deliver

If we are unable to provide the testing service for reasons on our side — for example, we cannot supply testers for your app — we will either re-run the service or refund the affected credit.

4. What is not covered

• Google's decision on production access, which we do not control.
• Delays or failures caused by an invalid testing link, an app testers cannot access, or steps that only you can complete in Google Play Console.
• Apps removed or rejected by Google for policy violations.

5. How to request a refund

Email hello@kritvara.com with your account email, the app name, and the reason. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Razorpay, and may take several business days to appear.

6. Contact

Questions about a payment or refund? Email hello@kritvara.com or call +91 99818 79468.

This policy is provided for transparency and does not constitute legal advice. Please have it reviewed by a qualified legal professional, and ensure it matches the refund terms you actually intend to offer.